Overview page: map displays devices in wrong location

Issue details

  • Devices display at incorrect location on the overview map

Troubleshooting steps

The device's location on the overview page map view is gathered from the $.host.geoip stream by default. This stream is powered by a reverse IP lookup, which may be inaccurate.

If you have a more accurate location stream (such as a GPS sensor), you can provide that stream's location data to the overview page and override the default $.host.geoip stream. To do so:

  1. Disable Persist last known value for that device's $.host.geoip stream.
  2. Navigate to a stream with a data type of location which contains the accurate location data for your device.
  3. Enable Persist last known value for that stream.

See also

👋

If you notice an issue with this page or need help, please reach out to us! Use the 'Did this page help you?' buttons below, or get in contact with our Customer Success team via the Intercom messenger in the bottom-right corner of this page, or at [email protected].