Create a user

This guide will teach you how to create a user in your Formant organization and give that user a role.

Step 1: Create a user

  1. In Formant, in the upper-left corner, open the menu and click Settings.
  2. Click Users, and then in the upper-right corner, click Add User.
  3. Enter the email address of the person you want to add as a user of your Formant organization, and then click Continue.

Step 2: Configure a user

  1. Enter your user's information:
create a user screen

Creating a user.

Full nameName of the user as it will appear in Formant.
Email addressEmail address of the user. This email address will receive the signup email and will be used to sign into your organization.
Phone numberPhone number of the user (e.g. +14155550100). This can be used for SMS updates. For more information, see Event-triggered SMS alerts.
RegionRegion in which the user is located.

Note: A user's region is a permanent attribute. Once the user is created, this property cannot be changed. In order to change the user's region, you will have to delete the user and re-add them in the desired region.

With multi-region user management, this user's Personally Identifiable Information (PII) can be stored within their region, which can help with compliance with the European Union's General Data Protection Regulations (GDPR). For more information, see Protect your users' Personally Identifiable Information (PII).
TeamAssign this user to a team. This will assign the role and access levels associated with this user. Either a team or a role must be specified.
RoleAssign this user a role. This will assign the access levels associated with this role. Either a team or a role must be specified.
TagsClick Show advanced settings to reveal this setting. Configure access levels for this user by applying tags.

See the following comment for more context. For more information on tags and user access levels, see Configure access levels.


Access levels: best practices

You can control which entities in your Formant organization this user will have access to using tags. These tags can either be applied to the user, the role, or the team.

When deciding where to configure your access levels, consider the size and potential of expansion for your Formant organization. Within a small organization of only a few users, it may make sense to configure access levels for each individual user entity. In large organizations with various teams, or organizations which may expand over time, managing tags for individual users can quickly become cumbersome, and so it may be preferable to configure tags on the role or team entity, which will keep access levels and permissions consistent and predictable across many users.

  1. When you've configured your user, click Save. This will send the signup email to the email address you specified. The email will come from [email protected] with the subject "Welcome to Formant".


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