Q: Is there any way to pull reports from Formant?

• For example, a CSV of number of intervention requests, how many were responded to, duration to respond, etc.

You are able to export events by clicking the event bell on a view, filtering down to the events of concern using the filter at the top of the event list, and then clicking export of events in the bottom right. This requires the Google integration to be set up, as it exports as a Google sheet.
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Alternatively, you can use the query_events function of the Cloud SDK and write a quick Python script to query all intervention type events for a device/timeframe/etc. This will also be the approach you want if you need to understand how many interventions have been responded to/duration as the approach around exporting to Google sheets natively does not include this level of detail.

See also

• Intervention requests
• How do I generate Formant agent logs?
• Integrate with Google Sheets
• Getting started with the Cloud SDK

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