Event triggered SMS messages

Event-triggered SMS allows automated sms messages sent based on events. Messages are sent to all the followers of the device on which the event occurred.

Currently, Formant supports sending SMS messages to Europe, Turkey, India, Australia, Canada, US, Japan, and Brazil. If your country is not available, contact support to get it added.

To send an event triggered SMS message, follow the steps below:

Step 1: Add users or service users with phone numbers

Add users to your organization or update their profile with the phone numbers. If you want to send SMS message to non-Formant users, add them as service users and assign the role CUSTOMER. The service users with the role CUSTOMER do not get any email from Formant and have no access to the platform.

Step 2: Add users as followers of devices

Add the user as a follower to a specific device.

From the burger menu ⇒ select Settings ⇒ Devices ⇒ Followers

Step 3: Enable SMS forwarding for the event

Enable SMS forwarding on the specific event.